AI VOICE INFRASTRUCTURE FOR UK RECRUITMENT
Candidates ring back once. If nobody answers, they are gone.
Prime Assist answers every candidate and client call, screens against the criteria you set for the role, books interviews into consultant diaries, and confirms shifts and availability for temp desks that run on the phone.
- First-line candidate screening
- Interviews booked into consultant diaries
- Shift and availability confirmation
- Logged in your CRM
I am calling about the warehouse role in Wakefield.
I can take you through the basics now. Do you have a current forklift licence and can you work rotating shifts?
Yes to both, counterbalance licence.
Then you meet the criteria. I have booked you a call with Sam tomorrow at 10am and sent the job description by text.
Can an AI receptionist screen candidates for a recruitment agency?
Yes, at first-line level. Prime Assist answers every inbound candidate call, asks the qualifying questions you define for the role, records the answers against the candidate record, and books an interview with a consultant when the candidate meets the criteria. It also handles client calls, temp availability and shift confirmations. Decisions about suitability, rates and placement stay with your consultants.
THE CALLS
Candidate desk and client desk, both covered.
Your role criteria, your compliance questions, your consultant diaries.
Candidate screening
Right to work prompts, licences, tickets, shift availability and location, asked consistently every time.
Interview booking
Books into the right consultant diary and sends the job description and directions.
Temp availability
Confirms who is available for tomorrow, updates the record and flags gaps to the desk.
Shift confirmations
Outbound confirmation calls before a shift, with no-shows flagged early enough to backfill.
Client vacancy calls
Takes a structured brief on a new role and routes it to the right consultant.
Timesheet and payroll queries
Answers the routine ones from your own information and escalates anything about a payment dispute.
Where it hands over. Rates, offers, placement decisions, payment disputes, discrimination or grievance issues, and anything about a candidate personal circumstances that needs judgement: escalated to a named consultant with the transcript.
A DAY ON YOUR PHONE LINE
A temp desk lives and dies by the phone.
06:10
Shift starts in an hour
A no-show needs a replacement now, not after someone listens to voicemail.
13:00
Consultant on calls all day
Every inbound candidate call competes with the one your consultant is already on.
19:40
Candidates calling after work
The people you most want to place can only call when your office is shut.
WORKED SCENARIO
An industrial and logistics agency with a 200-worker temp book.*
BEFORE
- Inbound candidate calls hit voicemail while consultants are on outbound
- Screening questions asked inconsistently
- Shift confirmations done manually or not at all
- Early-morning no-shows discovered too late to backfill
AFTER PRIME ASSIST
- Every candidate call answered and screened to the same standard
- Consultants only speak to candidates who already qualify
- Shift confirmations run automatically the evening before
- No-shows flagged early enough to fill the gap
0
candidate calls lost
Every inbound call answered or escalated live
Consistent
screening
The same qualifying questions asked on every single call
Every
shift confirmation logged against the booking
Replace with your own fill-rate data once measured
Model your own numbers on the calculator, or read every sector scenario side by side on the case studies page.
Illustrative scenario, not a customer result. Modelled on an agency taking 400 inbound calls a week across candidate and client desks. Figures are worked examples and will be replaced with named client outcomes as those are published.
YOUR STACK
Into the recruitment CRM, not a notebook.
Candidate records, screening answers and interview bookings written straight into your system.
Confirm your own tools before launch: any diary, CRM or practice system with an API, plus 6,000-plus apps through Zapier Anything with an API or a Zapier connector is in scope. All integrations
WHY THIS ONE
Built to pass a clinical safety audit. Pointed at the candidate line.
Consistent structured questions, a written record and a hard line about what an assistant may decide: that is the discipline a clinical safety audit forces, and it is exactly what compliant screening needs.
Defined escalation
It knows the edge of its remit and crosses to a human instead of guessing.
Audit trail as standard
Transcript, timestamps and actions on every call. Useful when a caller disputes what was said.
Writes into your system
Not an email you re-key. The outcome lands where your team already works.
UK-built, UK or EU hosted
a UK or EU processing region in the contract, and it understands UK accents, postcodes and dates.
Compare against answering services, IVR and in-house reception
QUESTIONS
Questions from agencies.
Ask us something elseWill it make hiring decisions?
No. It screens against explicit criteria you define and books interviews. Suitability, rates and placement decisions stay with your consultants.
Is screening by AI fair and compliant?
It asks every candidate the same questions in the same order and records the answers, which is more consistent than a rushed phone call. You control the criteria, and we recommend your compliance team signs off the script.
Can it do outbound shift confirmations?
Yes, on lists you supply, with consent applied and every call logged. It flags non-confirmations so you can backfill early.
Which CRMs does it work with?
Those with an API or Zapier connector, including the major recruitment CRMs. Confirm yours with us before launch.
What about right to work?
It can ask your prompts and record answers, but it does not verify documents. Verification stays a human and system task.
Does it handle client calls too?
Yes. It takes a structured vacancy brief and routes it to the right consultant.
Also built for
START WHERE YOU ARE COMFORTABLE
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form, no email address, no follow-up call from us.
Call +44 20 3747 7785We do not capture your number. Nothing happens afterwards.
Put a number on your missed calls
Enter your call volume and average job or appointment value. You get the arithmetic on what the unanswered ones are costing you, with the methodology shown so you can challenge it.
Run my numbersEmail only if you want the full report sent over.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. Five fields to book.
Book a demoNo card, no sales sequence, one human reply.
Most people do all three, in that order, and it costs them about twenty minutes in total. We would rather you tested the product than read our claims about it.
- DCB0129 audited
- UK or EU hosted
- Cancel any time
Never miss a candidate callback again.
Bring one role and its screening criteria. We will demo the whole first-line call.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces yourself before you book anything.