FOR VETERINARY PRACTICES
Every pet owner, answered on the first ring.
Independent practices compete with corporates on care, then lose bookings to hold music. Prime Assist answers every call, books into your diary, and follows your escalation rules to the letter.
- 24/7 answering
- Your escalation rules, always
- Cyber Essentials Plus
- UK or EU data residency
Three calls your practice is losing this week.
PAIN 01
Mornings at full volume
Consults, procedures and the phones all peak together. Nurses end up on the desk and the desk ends up on hold.
PAIN 02
The 9pm worried owner
Owners call when they notice something, not when you are open. Voicemail sends them, and their loyalty, to the corporate up the road.
PAIN 03
Repeat requests on loop
Food orders and repeat prescription requests are high-volume, low-complexity calls that tie up qualified staff for hours a week.
How Prime Assist fixes each one.
Mornings at full volume
Every line answered at once, bookings written straight to the diary. Your nurses stay with the animals, not the handsets.
The 9pm worried owner
Answered around the clock, following your out-of-hours protocol exactly: your OOH provider's details shared immediately when that is your rule, and the practice appointment booked when it can wait for you. Never advice, always your process.
Repeat requests on loop
Food and repeat prescription requests captured cleanly as admin tasks and queued for your team's sign-off. The lines stay free for the calls that matter.
Built to sit on your PMS.
Veterinary system integrations are scoped on your consultation. We connect to any diary, CRM or practice system with an API, and to 6,000-plus apps through Zapier
QUESTIONS
Veterinary questions, answered.
Ask us something elseWhat happens when a caller is worried about their animal?
Prime Assist follows your instructions exactly: instant transfer to your team during opening hours, and your out-of-hours provider's details the moment you close. It never gives advice about an animal's condition.
Which veterinary systems does it work with?
Integration with veterinary practice management systems is scoped on your consultation. Named integrations are listed as they are confirmed: any diary, CRM or practice system with an API, plus 6,000-plus apps through Zapier
Can it take food and repeat prescription requests?
Yes, as admin capture only. Requests are logged cleanly and queued for your team to review and action.
CASE STUDY
A veterinary case study will sit here.
We publish results only with evidence and written permission. Nothing on this site is invented.
IN THE MEANTIME
We have worked scenarios instead: modelled before-and-after examples that state the call volumes and assumptions behind them, so you can judge whether they resemble your operation.
Read the worked scenariosTHE ARITHMETIC, WITH YOUR NUMBERS
What are missed calls costing you?
Pick your industry to load a realistic starting point, then correct it until it matches your week. Every step of the sum is shown, so you can check it rather than trust it.
1. Your industry
2. Your week
Unanswered, rung out, or reached voicemail. Include out of hours.
This is the honest lever. The rest are wrong numbers, suppliers and enquiries you would have turned down anyway.
A check-up, not a full course of treatment. Keep it modest.
Lost appointments each month
234
Value at risk each month
£37,462
£449,539 over a year
Show me the arithmetic
- 90 calls a day x 5 days x 4.3 weeks = 1,935 calls a month
- 1,935 x 22% not answered = 426 missed calls
- 426 x 55% who wanted to book = 234 lost appointments
- 234 x £160 = £37,462 a month, £449,539 a year
Five working days, 4.3 weeks a month. Deliberately conservative: it counts the first missed opportunity only, and ignores repeat custom, referrals and the reviews you never get. It assumes nothing about our own performance.
Request captured. Your breakdown will follow by email.
Rather hear it than read it? Ring +44 20 3747 7785 and put a call through it yourself.
START WHERE YOU ARE COMFORTABLE
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form, no email address, no follow-up call from us.
Call +44 20 3747 7785We do not capture your number. Nothing happens afterwards.
Put a number on your missed calls
Enter your call volume and average job or appointment value. You get the arithmetic on what the unanswered ones are costing you, with the methodology shown so you can challenge it.
Run my numbersEmail only if you want the full report sent over.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. Five fields to book.
Book a demoNo card, no sales sequence, one human reply.
Most people do all three, in that order, and it costs them about twenty minutes in total. We would rather you tested the product than read our claims about it.
- DCB0129 audited
- UK or EU hosted
- Cancel any time
Give every owner a first ring answer.
30 minutes. See it answer a live call.