FOR GP PRACTICES AND PCNS
End the 8am rush.
Prime Assist answers every line at once, books and reschedules inside EMIS, SystmOne and Vision, and routes anything that needs your team, with a full audit trail. Works with NHS practices.
- DTAC ready
- DCB0129 · named Clinical Safety Officer
- Cyber Essentials Plus
- UK or EU data residency
Three pressures every practice manager knows.
PAIN 01
The 8am scramble
Demand for the whole day arrives in twenty minutes. Every line engaged, patients redialling, and the complaints follow.
PAIN 02
Reception under siege
The hardest job in the building, made harder by a queue that never clears. Recruitment and retention get harder with it.
PAIN 03
Admin buries everything else
Appointment moves, prescription queries and test result chasing clog the lines, ahead of the calls your team most needs to take.
How Prime Assist fixes each one.
The 8am scramble
Every 8am caller is answered at the same moment. Bookings follow your slot rules in EMIS, SystmOne or Vision, and the queue simply never forms.
Reception under siege
The phone pressure moves to Prime Assist. Your team keeps the front desk, the complex conversations and the patients in the building.
Admin buries everything else
Moves, cancellations and prescription request capture are handled end to end as admin tasks. Everything else routes to your team with context, under rules you set.
QUESTIONS
GP and PCN questions, answered.
Ask us something elseCan NHS practices use Prime Assist?
Prime Assist works with NHS and private practices. It is DTAC ready, clinical-safety audited under DCB0129 with a named Clinical Safety Officer, and hosted in a UK or EU region of your choosing. Your ICB and IG lead can review the full documentation pack.
Does it make clinical decisions?
No. Prime Assist is an administrative and communications tool. It answers, books, routes and escalates, and it hands callers to your team and your existing pathways whenever a call needs them.
What about patients who cannot use apps?
It is a phone call. Patients dial the same practice number and speak normally. No app, no login, no queue.
CASE STUDY
A GP practice case study will sit here.
We publish results only with evidence and written permission. Nothing on this site is invented.
IN THE MEANTIME
We have worked scenarios instead: modelled before-and-after examples that state the call volumes and assumptions behind them, so you can judge whether they resemble your operation.
Read the worked scenariosTHE ARITHMETIC, WITH YOUR NUMBERS
What are missed calls costing you?
Pick your industry to load a realistic starting point, then correct it until it matches your week. Every step of the sum is shown, so you can check it rather than trust it.
1. Your industry
2. Your week
Unanswered, rung out, or reached voicemail. Include out of hours.
This is the honest lever. The rest are wrong numbers, suppliers and enquiries you would have turned down anyway.
A check-up, not a full course of treatment. Keep it modest.
Lost appointments each month
234
Value at risk each month
£37,462
£449,539 over a year
Show me the arithmetic
- 90 calls a day x 5 days x 4.3 weeks = 1,935 calls a month
- 1,935 x 22% not answered = 426 missed calls
- 426 x 55% who wanted to book = 234 lost appointments
- 234 x £160 = £37,462 a month, £449,539 a year
Five working days, 4.3 weeks a month. Deliberately conservative: it counts the first missed opportunity only, and ignores repeat custom, referrals and the reviews you never get. It assumes nothing about our own performance.
Request captured. Your breakdown will follow by email.
Rather hear it than read it? Ring +44 20 3747 7785 and put a call through it yourself.
START WHERE YOU ARE COMFORTABLE
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form, no email address, no follow-up call from us.
Call +44 20 3747 7785We do not capture your number. Nothing happens afterwards.
Put a number on your missed calls
Enter your call volume and average job or appointment value. You get the arithmetic on what the unanswered ones are costing you, with the methodology shown so you can challenge it.
Run my numbersEmail only if you want the full report sent over.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. Five fields to book.
Book a demoNo card, no sales sequence, one human reply.
Most people do all three, in that order, and it costs them about twenty minutes in total. We would rather you tested the product than read our claims about it.
- DCB0129 audited
- UK or EU hosted
- Cancel any time
See tomorrow's 8am without the rush.
30 minutes. See it answer a live call. Bring your IG lead.