HOW IT WORKS
Answer. Book. Route. Write back.
Prime Assist is an administrative voice agent that sits on your phone lines and works inside your practice system. Here is exactly what happens on every call.
STEP 01
Answers every call
Prime Assist picks up on the first ring, on every line at once, at any hour. It greets callers in your practice's name, understands natural speech, and handles the whole conversation in plain English or the caller's preferred language.
STEP 02
Books and reschedules in your system
It reads live availability and books directly into EMIS, SystmOne, Vision or Dentally, following your slot rules. Reschedules and cancellations free the slot immediately, so your diary stays true.
Can I get a sight test on a Saturday?
Yes. The next Saturday slot is the 14th at 10:40am, or the 21st at 9:00am. Which suits?
The 14th.
STEP 03
Routes and escalates to your team
You set the rules. Anything outside them, and anything the caller wants a person for, is passed to your team immediately with a live summary of the conversation so far. Nobody repeats themselves, and nothing is left on a voicemail.
Resolved by the agent
Booked, moved or answered
Escalated to your team
Instantly, with context attached
STEP 04
Writes back with a full audit trail
Every call ends with a summary written back to the patient record and a complete, timestamped log of what was said and done. Your team can review any call, any time. That is the audit trail your Clinical Safety Officer signs off against.
08:02:11 call answered · line 1
08:02:58 identity confirmed · DOB + postcode
08:03:24 appointment moved · Fri 09:20
08:03:26 written back to EMIS
08:03:27 SMS confirmation sent
08:03:29 summary saved to record
Every front-of-house workflow, covered.
Prime Assist handles the administrative work of the phone. It never gives clinical advice, and it escalates the moment a caller needs your team.
Appointment booking
Live diary, your slot rules, instant confirmation by text.
Rescheduling and cancellations
Slots freed the moment they open, offered to the next caller.
New patient enquiries
Registration details captured, first appointment booked on the same call.
Prescription request lines
Admin capture only: requests logged and passed to your team to action.
Recalls and rebooking
Outbound recall calls that end with a confirmed appointment, not a letter.
Multilingual answering
The same service in the caller's preferred language.
Out-of-hours and overflow
Full cover overnight and at weekends, or only when your lines are busy. Your choice.
Post-appointment follow-up
Courtesy follow-up calls and rebooking prompts after treatment, run as admin tasks.
START WHERE YOU ARE COMFORTABLE
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form, no email address, no follow-up call from us.
Call +44 20 3747 7785We do not capture your number. Nothing happens afterwards.
Put a number on your missed calls
Enter your call volume and average job or appointment value. You get the arithmetic on what the unanswered ones are costing you, with the methodology shown so you can challenge it.
Run my numbersEmail only if you want the full report sent over.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. Five fields to book.
Book a demoNo card, no sales sequence, one human reply.
Most people do all three, in that order, and it costs them about twenty minutes in total. We would rather you tested the product than read our claims about it.
- DCB0129 audited
- UK or EU hosted
- Cancel any time
Watch it handle a real call.
30 minutes. See it answer a live call.