ABOUT
Prime Assist is built by Gateway Global Ltd, a UK AI company. The models, the infrastructure, the intellectual property and the accountability all live here. Built here, scaled here, kept here.
UK healthcare answers millions of calls a year on infrastructure designed for a different decade. The people who suffer are patients who cannot get through and reception teams asked to do the impossible.
We built an agent that treats the phone as healthcare's front door: answered instantly, handled properly, written back safely. Nothing more clinical than that, and nothing less reliable.
Prime Assist is an administrative tool with hard edges: it never gives clinical advice, it escalates to humans by rule, and every action it takes is logged and reviewable.
A named Clinical Safety Officer owns the safety case under DCB0129 and can block a release. We publish results only with evidence and permission.
Gateway Global Ltd holds a UK patent portfolio covering the technology behind Prime Assist. Prime Assist and GATEWAY GLOBAL LTD are registered UK trademarks. Sovereignty is not a slogan here: your data stays in the UK by contract, and the value created stays in the UK economy.
Gateway Global Ltd, company number 15115768
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
UK patent portfolio and registered trademarks
More at gateway-global.co.uk
START WHERE YOU ARE COMFORTABLE
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form, no email address, no follow-up call from us.
Call +44 20 3747 7785We do not capture your number. Nothing happens afterwards.
Enter your call volume and average job or appointment value. You get the arithmetic on what the unanswered ones are costing you, with the methodology shown so you can challenge it.
Run my numbersEmail only if you want the full report sent over.
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. Five fields to book.
Book a demoNo card, no sales sequence, one human reply.
Most people do all three, in that order, and it costs them about twenty minutes in total. We would rather you tested the product than read our claims about it.