INTEGRATIONS / NHS SPINE
The right patient, matched with confidence.
NHS Spine connectivity lets Prime Assist verify a caller's demographics against the Personal Demographics Service before it books, so actions land on the right record. Administrative lookups only, always logged.
What it does
- PDS demographics lookup
- Caller-to-record matching checks
- Fewer wrong-record actions
What it never does
- Access clinical information
- Store lookup results beyond the call's needs
- Act outside the scope you authorise
Assurance
Spine connectivity is delivered under NHS assurance processes, and every lookup is recorded in the audit trail.
Connection detail, scope of access and our assurance documentation are shared under NDA during your consultation.
NHS Spine questions.
What is NHS Spine connectivity used for?
Confident caller matching. A lookup against the Personal Demographics Service confirms the caller's details match the record before any booking is made, reducing wrong-record errors.
Is any clinical data accessed?
No. Lookups are limited to demographics. Access is scoped, logged in the audit trail, and set out in your agreement.
START WHERE YOU ARE COMFORTABLE
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form, no email address, no follow-up call from us.
Call +44 20 3747 7785We do not capture your number. Nothing happens afterwards.
Put a number on your missed calls
Enter your call volume and average job or appointment value. You get the arithmetic on what the unanswered ones are costing you, with the methodology shown so you can challenge it.
Run my numbersEmail only if you want the full report sent over.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. Five fields to book.
Book a demoNo card, no sales sequence, one human reply.
Most people do all three, in that order, and it costs them about twenty minutes in total. We would rather you tested the product than read our claims about it.
- DCB0129 audited
- UK or EU hosted
- Cancel any time