FOR PHYSIOTHERAPY, OSTEOPATHY, OPTICIANS AND AUDIOLOGY
Your clinic's phones, handled.
In practitioner-led clinics the person who treats is often the person who answers. Prime Assist takes the phones so you can keep your hands, and your attention, on the patient.
- 24/7 answering
- Plans from one practitioner up
- Cyber Essentials Plus
- UK or EU data residency
Three calls your clinic is losing this week.
PAIN 01
The mid-treatment ring
You are with a patient when the phone goes. You cannot answer, and the caller cannot tell the difference between busy and closed.
PAIN 02
Gaps that stay empty
A cancellation text arrives between appointments. By the time anyone can work the waiting list, the slot has passed.
PAIN 03
After-work shoppers
Self-paying patients compare clinics in the evening. The first practice to answer usually takes the booking.
How Prime Assist fixes each one.
The mid-treatment ring
Every call answered while you stay hands-on. Bookings, moves and cancellations go straight into your diary, and a summary is waiting when you finish.
Gaps that stay empty
Cancellations free the slot instantly, and the agent offers it to the next suitable caller. Refilling gaps becomes an automatic admin task.
After-work shoppers
Your clinic answers first, at any hour, and offers the first available appointment on the spot with a text confirmation to follow.
Working in your diary, whatever runs it.
Clinic diary integrations are scoped on your consultation. We connect to any diary, CRM or practice system with an API, and to 6,000-plus apps through Zapier
QUESTIONS
Clinic questions, answered.
Ask us something elseWill it suit a single-practitioner clinic?
Yes. A single-site deployment covers one line with full 24/7 answering, booking write-back and escalation to your mobile when you choose. See pricing.
Which diary systems does it work with?
Clinic diary integrations are scoped on your consultation, and we connect to any diary, CRM or practice system with an API, plus 6,000-plus apps through Zapier
Can patients still reach a human?
Always. Escalation rules route callers to you or a nominated number instantly, with the conversation context attached.
CASE STUDY
A clinic case study will sit here.
We publish results only with evidence and written permission. Nothing on this site is invented.
IN THE MEANTIME
We have worked scenarios instead: modelled before-and-after examples that state the call volumes and assumptions behind them, so you can judge whether they resemble your operation.
Read the worked scenariosTHE ARITHMETIC, WITH YOUR NUMBERS
What are missed calls costing you?
Pick your industry to load a realistic starting point, then correct it until it matches your week. Every step of the sum is shown, so you can check it rather than trust it.
1. Your industry
2. Your week
Unanswered, rung out, or reached voicemail. Include out of hours.
This is the honest lever. The rest are wrong numbers, suppliers and enquiries you would have turned down anyway.
A check-up, not a full course of treatment. Keep it modest.
Lost appointments each month
234
Value at risk each month
£37,462
£449,539 over a year
Show me the arithmetic
- 90 calls a day x 5 days x 4.3 weeks = 1,935 calls a month
- 1,935 x 22% not answered = 426 missed calls
- 426 x 55% who wanted to book = 234 lost appointments
- 234 x £160 = £37,462 a month, £449,539 a year
Five working days, 4.3 weeks a month. Deliberately conservative: it counts the first missed opportunity only, and ignores repeat custom, referrals and the reviews you never get. It assumes nothing about our own performance.
Request captured. Your breakdown will follow by email.
Rather hear it than read it? Ring +44 20 3747 7785 and put a call through it yourself.
START WHERE YOU ARE COMFORTABLE
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form, no email address, no follow-up call from us.
Call +44 20 3747 7785We do not capture your number. Nothing happens afterwards.
Put a number on your missed calls
Enter your call volume and average job or appointment value. You get the arithmetic on what the unanswered ones are costing you, with the methodology shown so you can challenge it.
Run my numbersEmail only if you want the full report sent over.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. Five fields to book.
Book a demoNo card, no sales sequence, one human reply.
Most people do all three, in that order, and it costs them about twenty minutes in total. We would rather you tested the product than read our claims about it.
- DCB0129 audited
- UK or EU hosted
- Cancel any time
Stay hands-on. Stay answered.
30 minutes. See it answer a live call.